Active Listening, computer basic knowledge, Domain expertise, Escalation Management, Multitask Handling, Process Understanding and Improvement, Quality Assurance and Control, Team Management, Typing skills 25 WPM with 90 Perc...

Mandatory: HSC from any streamDesirable: Graduate from any streamMandatory: Should be ready to work in flexible shifts Rotating throughout Day/Night and 6 days workingAdherence to company policies, rules and regulationsTo fol...

Excellent written and verbal communication skills must be able to communicate fluently in English both verbally and in writing Strong team working skills Ability to work in a fast-paced environment Willingness to work in rota...

Hiring for Tamil, Telugu, Kannada, Malayalam languages in NoidaImmediate joiners requiredSalary - Upto 23K In handwalk in interviews are available Qualification - Graduate or Undergraduate both are eligibleLocation - Noida s...

Education Mandatory: Graduate or Post Graduate from any background Desirable: Nil Experience Experience: Candidates should have a minimum experience of 12 months in handling a team in a BPM Technical Competencies: (Job relate...

JD The Inbound Call Centre Team Leader role involves not only leading and motivating the team but also effectively coaching and supporting SpecialistsThis includes overseeing day-to-day activities with a strong emphasis on ma...

Mandatory : Graduate/ Under Graduates from any stream Experience Min 1 yrs of experience as a Quality Analyst Technical Competencies: (Job related) Knowledge of Quality tools Basic knowledge of Excel YB Trained...

Position Objective The incumbent would be part of the team and the primary responsibility will be to take care of day to day work allocation to CSAs interacting with client, attending Client calls and other important meetings...

Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership Drive customer experience improvements by measuring, understanding and analysing customer ...

Excellent written and verbal communication skills Must be able to communicate fluently in English both verbally and in writing Strong team working skills Ability to work in a fast-paced environmentWillingness to work in rotat...

Role OverviewThe Customer Service International Voice Supervisor BPS is responsible for leading and managing a team of customer service executives handling international voice processes. The role focuses on ensuring high-qua...

Skilled with Sales Techniques Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints and escalationsDisciplined & Target Oriente...

Skilled with Sales Techniques Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints and escalations. Disciplined &am...

Skilled with Sales Techniques Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints and escalationsDisciplined & Target Oriente...

Online Reputation Management Complaint Management over emails and social media Strong analytical skills.Required SkillsExperience in resolving complaints over social media platforms and emailsExposure and ability to navigate...

To handle Telecom Outbound Non-Voice Transactions/Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible f...

Looking for a skilled Customer Service International Non Voice Supervisor to join our team in Hexaware Technologies Ltd. The ideal candidate will have strong analytical skills and experience in online reputation management, c...

Key accountabilities and decision ownership: Ensure Fixed/5G & Mobile activations for Consumer and Enterprise segment is done in defined SLAs. Provide on-call support to sales team on 117 IVR. Track and report call reason...